TERMS & CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS OF USE AND NOTICES CAREFULLY. BY USING THIS WEBSITE YOU AGREE TO THESE TERMS, CONDITIONS AND NOTICES WITHOUT MODIFICATION.
Best Loved Hotels reserves the right to change the terms conditions and notices under which this web site is offered. Your continued use of this web site after such changes constitutes your acceptance of the new terms. This right shall not affect the existing terms and conditions accepted by you upon making a legitimate reservation or purchase using this Web site.
Under the General Data Protection Regulations (2018) The Great British Hotel Company t/a Best Loved Hotels has a responsibility to inform you of the data it collects, the reason for collecting it, the way it will be used and who it will be shared with.
In order to become a subscriber to our Newsletters you will have actively consented to the use of your personal data as described in this statement.
We use this information you have supplied to keep you informed of new features, services, and products from Best Loved Hotels.
Our primary method for this is e-mail and we use our own internal application/software for this purpose. Only e-mail address are transferred to this tool.
We will never share your data with any 3rd party without your express prior consent.
Your information is collected and stored on our internal servers (which are fully password protected and externally backed up on a regular basis). Access is restricted to just one individual, our Data Manager.
You have the right to view your personal information held by us at any time, and the right to correct and/or remove it.
If we become aware of any data breaches where your information is accessed by persons not disclosed herein then we will let you know within 48 hours of us being informed.
If at any time you believe that we have not adhered to these principles, please notify us by e-mail firstname.lastname@example.org and we will use all commercially reasonable efforts to determine and correct the problem promptly.
Similarly, if you no longer wish to receive these emails, simply email email@example.com and your details will be removed as soon as is reasonably practical.
If you have any questions then please contact the Managing Director, Julian Ebbutt (firstname.lastname@example.org) who acts as the Data Protection Officer.
COPYRIGHT AND TRADEMARK NOTICES:
All contents of this Web site (including without limitation the design, text, graphics and the selection and arrangement thereof) are Copyright (c) Best Loved Hotels and/or its suppliers, PO Box 829, Haywards Heath, RH16 9NF, United Kingdom. All rights reserved.
Product names and company names or logos mentioned herein may be the trademarks of their respective Owners.
PERSONAL AND NON-COMMERCIAL USE LIMITATION
This Web site is for your personal, non-commercial and informational use only. You may not modify, copy, distribute, display, perform, reproduce, publish, license, create derivative works from, transfer, download, post or transmit in any form or by any means including without limitation to electronic, mechanical, photocopying, recording or otherwise, or sell any information, software, products or services obtained from this Web site without prior written consent of Best Loved Hotels.
In using this Web site you agree:
(1) Not to disrupt or interfere with the security of, or otherwise abuse, the Web site, or any services, system resources, accounts, servers, or networks accessible through the Web site or linked Web sites;
(2) Not to disrupt or interfere with any other user's enjoyment of the Web site or linked Web sites;
(3) Not to upload, post or otherwise transmit through or on this Web site any viruses or other harmful, disruptive or destructive files;
(4) Not to use or attempt to use another's account service or system without permission from Best Loved Hotels, or create or use a false identity on this Web site; and
(5) Not to transmit through or on this Web site spam, chain letters, junk mail or any other type of unsolicited mass e-mail to people or entities who have not agreed to be part of such mailings.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this Web site, you warrant to Best Loved Hotels that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
LINKS TO THIRD-PARTY WEB SITES
This Web site may contain hyperlinks to Web sites operated by parties other than Best Loved Hotels. Such hyperlinks are provided for your reference only. Best Loved Hotels makes no claim or representation regarding, and accepts no responsibility, for the quality, content, nature or reliability of Web sites accessible by hyperlink from this Web site.
Best Loved Hotels does not control such Web sites and is not responsible for the content of any linked Web site or any link contained in a linked Web site. Best Loved Hotel's inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators.
When leaving the Best Loved Hotels Web site you should be aware that our terms and policies no longer govern, and you should review the applicable terms and policies of that Web site.
USE OF BULLETIN BOARD, CHAT ROOMS, AND OTHER
If this Web site contains bulletin boards, chat rooms, or other message or communication facilities (collectively "Forums"), you agree to use the Forums only to send and receive messages data, information, text or other material that are proper and related to the particular Forum. By way of example, and without limitation, you agree that when using a Forum, you shall not do any of the following:
(1) Defame, abuse, harass, stalk, threaten, or otherwise infringe the legal rights (such as rights of privacy and publicity) of any third party.
(2) Publish, post, distribute, or disseminate any defamatory, infringing, obscene, indecent, or unlawful material or information.
(3) Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
(4) Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
(5) Delete any author attributions, legal notices, or proprietary designations or labels in any file that is uploaded.
(6) Falsify the origin or source of software or other material contained in a file that is uploaded.
(7) Advertise or offer to sell any goods or services or conduct or forward surveys, contests, or chain letters.
(8) Download any file posted by another user of a Forum that you know, or reasonably should know, cannot be legally distributed in such manner.
You acknowledge that all Forums are public and not private communications. Further, you acknowledge that chats, postings, conferences, and other communications by other users are not endorsed by Best Loved Hotels, and such communications shall not be considered reviewed, screened, or approved by Best Loved Hotels.
Best Loved Hotels takes no responsibility and assumes no liability for any message, data, information, text or other material posted or uploaded by you or any third party.
Best Loved Hotels reserves the right for any reason to remove without notice any contents of the Forums received from users, including without limitation bulletin board postings. Best Loved Hotels reserves the right to deny in its sole discretion any user access to this Web site or any portion thereof without notice.
You shall remain solely liable for all messages, data, information, text or other material you upload or transmit to Best Loved Hotels, including any discussion Forums of this Web site.
You agree to indemnify and keep indemnified Best Loved Hotels against all and any liability arising out of or relating to your conduct, breach of these terms and conditions, or your infringement of any rights of a third party.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED
ON THIS WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS.
YOU ACCEPT THAT THIS WEB SITE AND INFORMATION, SERVICES PRODUCTS AND MATERIALS AVAILABLE THROUGH IT ARE PROVIDED ON AN 'AS-IS' AND 'AS AVAILABLE' BASIS.
CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. BEST LOVED HOTELS AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THIS WEB SITE AT ANY
BEST LOVED HOTELS AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEB SITE FOR ANY PURPOSE.
BEST LOVED HOTELS SHALL USE REASONABLE CARE AND SKILL IN CARRYING OUT THE SERVICES CONTAINED IN THIS WEB SITE. BEST LOVED HOTELS AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES, TERMS AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES, TERMS AND CONDITIONS, BY STATUTE, COLLATERALLY OR OTHERWISE, OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.
IN NO EVENT SHALL BEST LOVED HOTELS AND/OR ITS SUPPLIERS BE LIABLE FOR ANY, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEB SITE OR WITH THE DELAY OR INABILITY TO USE THIS WEB SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF BEST LOVED HOTELS OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. EXCEPT IN RELATION TO LIABILITY FOR DEATH OR PERSONAL INJURY FOR WHICH NO LIMIT APPLIES.
BEST LOVED HOTELS AND/OR ITS RESPECTIVE SUPPLIERS SHALL BE LIABLE FOR DIRECT LOSS ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, UP TO A MAXIMUM OF THE TOTAL VALUE OF THE TRANSACTION UNDER WHICH THE CLAIM ARISES FOR ANY ONE EVENT OR SERIES OF CONNECTED EVENTS. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
SOFTWARE AVAILABLE ON THIS WEB SITE
Any software that is made available to download from this Web site ("Software") is the copyrighted work of Best Loved Hotels and/or its suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement"). You may not install, copy or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms.
For any Software not accompanied by a License Agreement, Best Loved Hotels hereby grants to you, the user, a personal, non-transferable license to use the Software for viewing and otherwise using this Web site in accordance with these terms and conditions and for no other purpose. By installing, copying or otherwise using the Software you agree to be bound by the terms and conditions of this licence.
Please note that all Software, including without limitation all HTML code, Active X controls and other script contained in this Web site, is owned by Best Loved Hotels and/or its suppliers and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. You may not reverse engineer, decompile or disassemble the Software except and only to the extent that such activity is expressly permitted by law notwithstanding this limitation.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTEED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.
You acknowledge that the Software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of the UK. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to UK export restrictions.
This agreement is governed by the laws of England. You hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this Web site. Use of this Web site is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Best Loved Hotels as a result of this agreement or use of this Web site. Best Loved Hotels' performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Best Loved Hotels' right to comply with law enforcement requests or requirements relating to your use of this Web site or information provided to or gathered by Best Loved Hotels with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
This agreement constitutes the entire agreement between the customer and Best Loved Hotels with respect to this Web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Best Loved Hotels with respect to this Web site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Fictitious names of companies, products, people, characters, and/or data mentioned herein are not intended to represent any real individual, company, product, or event.
Any rights not expressly granted herein are reserved.
USE BY TRAVEL TRADE PROFESSIONALS
The Bestlovedhotels.com Travel Trade Professional's features of this Web site is provided solely to assist customers in determining the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business with suppliers, and for no other purposes.
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of this Web site (as well as for use of your account by others, including without limitation minors (under 18 years old) living with you). You agree to supervise all usage by minors of this Web site under your name or account. You also warrant that all information supplied by you or members of your household in using this Web site is true and accurate. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited.
You agree that the travel services reservations facilities of this Web site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorised to act. You understand that overuse or abuse of the travel services enquiry facilities of the Web site may result in you, being denied access to such facilities.
Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. Special rules and restrictions may apply to a fare, product or service selected by you. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Web site.
Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the Currency Converter for the day that currency was last updated. The information supplied by this application is believed to be accurate, but Best Loved Hotels and/or its suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, Best Loved Hotels advises the customer to consult a qualified professional to verify the accuracy of the currency rates. Best Loved Hotels and/or its suppliers do not authorise the use of this information for any purpose other than personal use and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.
Registered in England Number 7861940 Registered Office: Best Loved Hotels Ltd. Address as above.
WHAT’S A COOKIE?
A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Cookies are either:
– Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
– Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
Cookies can also be categorised as follows:
– Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
– Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
– Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
TWITTER COMPETITION TERMS & CONDITIONS:
From time to time we hold competitions over our Social Media Platforms. Rules may vary for each competition. Rules may change at any time. Best Loved Hotels is the final arbitrator of rules.
The Twitter competition winner will be selected by Best Loved Hotels.
The prize must be taken within 12 months, subject to availability. Booking essential. Excludes public holidays and school holidays.
The closing date for entries will be as stated on the social media contest. The prize cannot be used in conjunction with any other special breaks or promotions such as Christmas, Gourmet Weekends etc.
One prize winner will be selected and will receive 1 Free Night including Breakfast for 2 (at a hotel of their choice, subject to availability)
The stay is open to a maximum of two adults sharing a twin or double room.
The winner is responsible for their travelling costs to and from the hotel.
There is no purchase necessary to enter Best Loved Hotels contests.
The winners of all Best Loved Hotels Social Media contests will be notified via Social Media.
The winner must accept that his/her name will be announced in an upcoming Best Loved newsletter and/or on Social Media platforms.
Open to anyone aged 18 years or older excluding employees of Best Loved Hotels and its subsidiaries, employees, their families, promotional partners and their subsidiaries, associated suppliers, and anyone else connected with this promotion.
No cash alternative will be made. The prize is non transferrable.
Where a physical product is offered, the model may differ, but will be of equal or greater value.
All entrants understand that any image submitted to the competition may be used by Best Loved Hotels for marketing and promotional purposes.
Terms & Conditions - Tablet Giveaway on Social Media
This free prize draw is open to all residents of the UK and Eire except for employees (and their families) of Best Loved Hotels and Studiocanal, their agents or anyone else connected with the administration of this prize draw.
By entering this prize draw, entrants will be deemed to have accepted and agree to be bound by the terms & conditions.
No purchase necessary.
All entries must be received by date specified within each Twitter Competition. Any entries received after this date will not be included in the draw.
There is 1 prize of a Lenovo Tab 2 10” Tablet.
The winner will be picked at random and contacted via email, and will have 21 days from the date of the email to reply. If we don't hear from you within 21 days the prize may be given to another subscriber.
Allow 28 days for the prize to be delivered.
No cash alternative. Prize model may differ from that shown, and may be substituted for one of equal or greater value.
The promoter’s decision is final.
Promoter: Best Loved Hotels